Terms & Conditions

Last Updated: January 2025

Welcome to PhoneGuard. These Terms and Conditions ("Terms") govern your use of our website stairsmicro.com and the purchase of products from PhoneGuard. By accessing our website or making a purchase, you agree to be bound by these Terms.

1. General Information

1.1 Company Details

Business Name: PhoneGuard
Company Registration Number: 86330932
Registered Address: 941 Sean Walks, Jakeburgh B68 8PE, United Kingdom
Email: info@stairsmicro.com
Phone: +44 7524 804064
Website: stairsmicro.com

1.2 Definitions

• "We," "us," "our" refers to PhoneGuard
• "You," "your" refers to the user or customer
• "Products" refers to phone cases, screen protectors, and mobile accessories sold on our website
• "Website" refers to stairsmicro.com and all associated pages
• "Services" refers to the sale and delivery of products and related customer services

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy. These Terms constitute a legally binding agreement between you and PhoneGuard.

You must be at least 18 years old to make a purchase on our website. By placing an order, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

3. Products and Services

3.1 Product Descriptions

We make every effort to provide accurate product descriptions, specifications, and images on our website. However:

• Product colors may vary slightly due to screen display settings
• Actual product dimensions may vary slightly from specifications
• We reserve the right to correct any errors in product descriptions or pricing
• Product availability is subject to change without notice

3.2 Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will:

• Contact you within 2 business days to discuss alternatives
• Offer a suitable replacement product of equal or greater value
• Issue a full refund if no suitable alternative is available or acceptable to you

3.3 Product Compatibility

It is your responsibility to ensure that products you order are compatible with your device. We provide compatibility information for each product, but we recommend verifying compatibility before purchase. We are not responsible for compatibility issues arising from incorrect device model selection by the customer.

3.4 Product Quality

All our products:

• Are sourced from reputable manufacturers
• Undergo quality control inspections
• Meet applicable UK and international safety standards
• Come with a 2-year warranty (see Section 9 for warranty details)

4. Ordering Process

4.1 Placing an Order

To place an order, you must:

• Add desired products to your shopping cart
• Provide accurate billing and shipping information
• Select your preferred payment method
• Review your order summary before submitting
• Accept these Terms and Conditions
• Click "Place Order" to complete your purchase

4.2 Order Confirmation

After placing an order, you will receive:

• An immediate on-screen confirmation
• An email confirmation within 24 hours containing order details
• Order tracking information once your order is dispatched

If you do not receive an order confirmation email within 24 hours, please contact our customer service team immediately.

4.3 Order Acceptance

Your order represents an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to authorize payment
• Delivery address restrictions

A contract between you and PhoneGuard is formed only when we dispatch your order and send you a shipping confirmation email.

5. Pricing and Payment

5.1 Pricing

All prices displayed on our website:

• Are in British Pounds Sterling (GBP)
• Include UK Value Added Tax (VAT) at the applicable rate
• Are correct at the time of publication but subject to change
• Do not include delivery charges unless specified

5.2 Pricing Errors

We make every effort to ensure pricing accuracy. However, if we discover a pricing error after you place an order, we will:

• Contact you to inform you of the correct price
• Give you the option to proceed at the correct price or cancel your order
• Issue a full refund if you choose to cancel

5.3 Payment Methods

We accept the following payment methods:

• Visa and Mastercard credit cards
• Visa and Mastercard debit cards
• PayPal
• Other methods as displayed at checkout

5.4 Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store complete credit card information on our servers. Your payment information is encrypted using SSL/TLS technology during transmission.

5.5 Payment Authorization

By providing payment information, you authorize us to charge the total order amount to your payment method. Payment is taken at the time of order placement. If payment authorization fails, we will contact you to arrange alternative payment.

6. Shipping and Delivery

6.1 Delivery Area

We currently deliver to addresses within the United Kingdom only. We do not ship to:

• PO boxes
• BFPO addresses
• International destinations (outside the UK)

6.2 Delivery Timeframes

Standard delivery timeframes:

• Processing time: 1-2 business days
• Shipping time: 2-5 business days
• Total estimated delivery: 3-7 business days from order placement

Business days are Monday through Friday, excluding UK public holidays. Delivery timeframes are estimates and not guaranteed. Delays may occur due to factors beyond our control, including severe weather or carrier issues.

6.3 Shipping Costs

Shipping costs are calculated at checkout based on:

• Order value
• Delivery address
• Selected shipping method

We offer free standard shipping on orders over £30 to mainland UK addresses.

6.4 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Link to track your shipment
• Estimated delivery date

6.5 Delivery Responsibility

You are responsible for:

• Providing an accurate and complete delivery address
• Being available to receive the delivery or arranging alternative delivery instructions
• Ensuring someone is available to sign for the delivery if required

If delivery fails due to incorrect address information provided by you, you will be responsible for any additional shipping charges for re-delivery.

6.6 Non-Delivery

If you do not receive your order within the estimated delivery timeframe:

• Check the tracking information provided in your shipping confirmation email
• Contact the carrier using the tracking number
• If the issue is not resolved within 5 business days, contact our customer service team

7. Returns and Refunds

Please refer to our comprehensive Refund Policy document for detailed information regarding returns, refunds, exchanges, and our 30-day money-back guarantee. Key points include:

• 30-day return period for most products
• Products must be unused and in original packaging
• Refunds processed within 5-7 business days
• Customer responsible for return shipping costs (except for defective items)

8. Cancellations

8.1 Customer-Initiated Cancellations

You may cancel your order by contacting us at info@stairsmicro.com, provided:

• The order has not yet been dispatched
• You provide your order number and reason for cancellation

Cancellations are subject to our discretion. If your order has already been dispatched, standard return procedures apply.

8.2 Company-Initiated Cancellations

We reserve the right to cancel orders in cases of:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Payment authorization failure
• Force majeure events

If we cancel your order, we will notify you promptly and issue a full refund within 5-7 business days.

9. Warranty

9.1 Product Warranty

All products sold by PhoneGuard come with a 2-year warranty covering:

• Manufacturing defects
• Material defects
• Workmanship issues

9.2 Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, abuse, or improper installation
• Damage from accidents, drops, or impacts
• Damage from exposure to extreme temperatures, moisture, or chemicals
• Unauthorized modifications or repairs
• Cosmetic damage that does not affect functionality

9.3 Warranty Claims

To make a warranty claim:

• Contact our customer service team at info@stairsmicro.com
• Provide your order number and description of the defect
• Submit photos or videos demonstrating the issue if requested
• Return the product if requested (we will provide a prepaid shipping label)

We will assess warranty claims within 5 business days and provide a replacement product or full refund if the claim is approved.

10. Limitation of Liability

10.1 General Limitations

To the fullest extent permitted by law:

• Our total liability for any claim arising from these Terms or your use of our products shall not exceed the purchase price of the product
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for loss of profits, revenue, data, or business opportunities
• We are not liable for damage to devices caused by product installation or use

10.2 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

11. Intellectual Property

11.1 Website Content

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of PhoneGuard or our content suppliers and is protected by UK and international copyright laws.

11.2 Permitted Use

You may:

• View and print pages from our website for personal, non-commercial use
• Share links to our website on social media

11.3 Prohibited Use

You must not:

• Reproduce, duplicate, copy, or resell any part of our website
• Use our content for commercial purposes without written permission
• Modify, distribute, or republish our content
• Use our trademarks or brand name without authorization

12. User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful code, viruses, or malware
• Attempt unauthorized access to our systems
• Interfere with the proper functioning of our website
• Engage in fraudulent activities
• Harass, abuse, or harm other users or our staff
• Use automated systems (bots, scrapers) without permission
• Submit false or misleading information

We reserve the right to suspend or terminate your account and refuse service if you violate these conduct standards.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our website and services, you consent to our Privacy Policy.

We comply with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations

14. Disclaimer of Warranties

Except as expressly stated in Section 9 (Warranty):

• Products are provided "as is" without warranties of any kind
• We do not warrant that products will meet your specific requirements
• We do not warrant uninterrupted or error-free website operation
• We do not guarantee that our website is free from viruses or harmful components

15. Indemnification

You agree to indemnify, defend, and hold harmless PhoneGuard, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, storms)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes or disputes
• Fire, explosion, or accident
• Pandemics or epidemics
• Failure of suppliers, carriers, or utilities
• Cyber attacks or system failures

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and PhoneGuard regarding your use of our website and purchase of products. These Terms supersede all prior agreements, understandings, and communications.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by an authorized representative of PhoneGuard.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

21. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Dispute Resolution

22.1 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at info@stairsmicro.com to attempt to resolve any disputes informally. We commit to working in good faith to resolve disputes amicably.

22.2 Alternative Dispute Resolution

If informal resolution is unsuccessful, you may refer the dispute to the EU Online Dispute Resolution platform or a UK-based alternative dispute resolution service.

22.3 Legal Action

If all other resolution methods fail, disputes shall be resolved through the courts of England and Wales as specified in Section 21.

23. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will update the "Last Updated" date at the top of this document.

Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website

Your continued use of our website or services after changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of our website and services.

24. Contact Information

25. Acknowledgment

BY USING OUR WEBSITE OR MAKING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.